IT helpdesk specialist is required

Description

Duties and Responsibilities:- Respond to requests for technical assistance in person, via phone, chat or email. - Diagnose and resolve technical hardware and software issues. - Research questions using available information resources. - Advise user on appropriate action. - Follow standard help desk procedures. - Log all help desk interactions. - Administer help desk software. - Follow up with users to ensure complete resolution of issues. - Ability to identify, report and escalate to higher level IT Team require urgent action. - Track and route problems and requests and document resolutions. - Prepare activity reports. - Inform management of recurring problems. - Stay current with system information, changes and updates. - Help update training manuals for new and revised software and hardware. - Train computer users as necessary. - Clean up computers. Education, Qualifications and Experience:- Bachelor's degree. - Working knowledge of fundamental operations of relevant software, Operating System, hardware and other equipment ex. (Printers. . . etc. ). - Experience researching, analyzing and interpreting system problems. - Knowledge of customer service practices.

Tags

Ads Details

  • Location: Tanda, Gharbia
  • Posted On: 1 year ago

Additional Details

  • Ad ID: 1071
  • Ad Views: 96
  • Position type : Contract